Begging Does Not Work Stop It Now!

I have worked in the customer service industry for a long time.  One thing I never would have done is to ask a customer for a specific rating to make a customer comment survey look good. Why even bother having a survey if your support agents are going to ask for a higher rating. Below…Continue Reading

“I don’t do “websites”! If you just want a website, you can find it cheaper. I help you find new customers at a profit!”

I normally do not like to do blog posts are entirely self promotion. This one is not any different even though there might be a little self promotion in this one – wink. One night last week after listening to several webinars and reading to keep me up to date I came up with this…Continue Reading

WordPress Security Vulnerability – WordPress Video Gallery Plugin

Our friends at Wordfence have issued a very important security update concerning the WordPress Video Gallery Plugin, It should be REMOVED from your site now! As part of our routine intelligence gathering, one of our researchers found exploits in the wild for a Zero Day Vulnerability in the WordPress Video Gallery Plugin. If you are using…Continue Reading